Outage Reporting

TO REPORT A POWER OUTAGE CALL  903-657-4571.

Personnel are on duty 24 hours a day, seven days a week to take your calls. When there is a wide spread power outage, the telephone lines will become swamped and you may be put on hold or you may be asked to report your outage using an automated system.

WHEN REPORTING POWER OUTAGES, PLEASE BE READY WITH THE FOLLOWING INFORMATION:                   

• Account Name
• Account Number (which appears on your billing statement)
• Any additional information such as tree on line, downed powerline, loud noise, etc.

STAY AWAY FROM DOWNED POWER LINES AND BROKEN UTILITY POLES.

PLEASE NOTE THE LOCATION AND CALL US IMMEDIATELY.

EVEN LINES THAT LOOK HARMLESS CAN BE DEADLY!